Microsoft Teams File Sharing – Step-by-Step Job Aid

This job aid was created to address frequent confusion around file-sharing in Microsoft Teams. It clarifies the difference between channel uploads, chat attachments, and SharePoint storage to reduce misplaced files and improve collaboration. The guide standardizes file-sharing workflows, ensures documents stay accessible to the right teams, and promotes efficient knowledge-sharing across the organization.

Developed in Canva with SME validation, this job aid was used during a collaboration-tool transition and contributed to smoother adoption and fewer support escalations—supporting the overall 35% reduction in support tickets achieved through the broader Teams training initiative.

Tools Used: Canva, Microsoft Teams, Microsoft SharePoint
Category: Job Aid, Systems Training

This project highlights my ability to:
• Translate technical workflows into simple, actionable steps
• Solve real performance gaps through targeted job aids
• Improve collaboration efficiency during technology transitions
• Use visual hierarchy and clarity to support rapid comprehension